The association between GP and patient ratings of quality of care at outpatient clinics.

2.50
Hdl Handle:
http://hdl.handle.net/10143/84016
Title:
The association between GP and patient ratings of quality of care at outpatient clinics.
Authors:
Bjertnæs, Øyvind Andresen; Garratt, Andrew; Iversen, Hilde; Ruud, Torleif
Citation:
Family practice 2009, 26 (5):384-90
Additional Links:
http://fampra.oxfordjournals.org/cgi/content/full/26/5/384; http://www.pubmedcentral.nih.gov/articlerender.fcgi?tool=pubmed&pubmedid=19584122

Full metadata record

DC FieldValue Language
dc.contributor.authorBjertnæs, Øyvind Andresenen
dc.contributor.authorGarratt, Andrewen
dc.contributor.authorIversen, Hildeen
dc.contributor.authorRuud, Torleifen
dc.date.accessioned2009-10-11T20:31:02Z-
dc.date.available2009-10-11T20:31:02Z-
dc.date.issued2009-07-07-
dc.identifier.citationFamily practice 2009, 26 (5):384-90en
dc.identifier.issn1460-2229-
dc.identifier.pmid19584122-
dc.identifier.doi10.1093/fampra/cmp043-
dc.identifier.urihttp://hdl.handle.net/10143/84016-
dc.description.abstractBACKGROUND: GPs and patients are frequently asked to evaluate mental health care, but studies including evaluations from both groups are rare. OBJECTIVE: To assess the association between GPs' and patients' assessment of mental health outpatient clinic in Norway and identify important health care predictors for patient and GP satisfaction with the clinics. METHODS: Two cross-sectional national surveys were carried out: survey of GPs in 2006 and patients in 2007 evaluating outpatient clinics at 69 community mental health centres in Norway. A total of 2009 GPs and 9001 outpatients assessed the clinics by means of a postal questionnaire. Main outcome measures were correlations between GP and patient ratings of the outpatient clinics at the clinic level and health care predictors for patient satisfaction and GP satisfaction with the clinics. RESULTS: Clinic scores for GPs' and patients' assessment of waiting time were moderate to highly correlated (0.65), while clinic scores for GP and patient satisfaction had a lower but significant positive association (0.37). Significant positive correlations between clinic scores for GP and patients ratings were found for 38 of the 48 associations tested. The most important predictors for patient satisfaction with the clinics were interaction with the clinician (beta: 0.23) and being met with politeness and respect at the clinic (beta: 0.19), while the most important predictors for GP satisfaction with the clinics were perceived competence (beta: 0.25), rejection of referrals (beta: -0.17) and waiting time for patients (beta: -0.16). CONCLUSIONS: A consistent positive association between GP and patient ratings at the clinic level was identified. Mental health services aiming at improving GP and patient satisfaction should be sensitive to the fact that the two groups prioritize different health care factors.en
dc.language.isoenen
dc.publisherOxford Journalsen
dc.relation.urlhttp://fampra.oxfordjournals.org/cgi/content/full/26/5/384en
dc.relation.urlhttp://www.pubmedcentral.nih.gov/articlerender.fcgi?tool=pubmed&pubmedid=19584122en
dc.subjectVDP::Medisinske Fag: 700::Helsefag: 800::Helsetjeneste- og helseadministrasjonsforskning: 806en
dc.subjectVDP::Medisinske Fag: 700::Klinisk medisinske fag: 750::Psykiatri, barnepsykiatri: 757en
dc.subject.meshCommunity Mental Health Servicesen
dc.subject.meshPatient Satisfactionen
dc.subject.meshPhysicians, Familyen
dc.subject.meshAmbulatory Care Facilitiesen
dc.subject.meshQuality of Health Careen
dc.subject.meshMental Disordersen
dc.subject.meshConsumer Satisfactionen
dc.subject.meshNorwayen
dc.titleThe association between GP and patient ratings of quality of care at outpatient clinics.en
dc.typeJournal articleen
dc.typepeer revieweden
dc.contributor.departmentNorwegian Knowledge Centre for the Health Services, Oslo, Norway. oan@kunnskapssenteret.noen
dc.identifier.journalFamily practiceen
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