Usefulness of a national parent experience survey in quality improvement: views of paediatric department employees

2.50
Hdl Handle:
http://hdl.handle.net/10143/128029
Title:
Usefulness of a national parent experience survey in quality improvement: views of paediatric department employees
Authors:
Iversen, Hilde Hestad; Bjertnæs, Øyvind Andresen; Groven, Gøril; Bukholm, Geir
Citation:
Quality and Safety in Health Care 2010, 19 (5):1
Additional Links:
http://qualitysafety.bmj.com/lookup/doi/10.1136/qshc.2009.034298; http://www.kunnskapssenteret.no/Publikasjoner/Usefulness+of+a+national+parent+experience+survey+in+quality+improvement%3A+views+of+paediatric+department+employees.9542.cms

Full metadata record

DC FieldValue Language
dc.contributor.authorIversen, Hilde Hestaden
dc.contributor.authorBjertnæs, Øyvind Andresenen
dc.contributor.authorGroven, Gørilen
dc.contributor.authorBukholm, Geiren
dc.date.accessioned2011-04-13T08:48:41Z-
dc.date.available2011-04-13T08:48:41Z-
dc.date.issued2010-05-31-
dc.identifier.citationQuality and Safety in Health Care 2010, 19 (5):1en
dc.identifier.issn1475-3898-
dc.identifier.issn1475-3901-
dc.identifier.doi10.1136/qshc.2009.034298-
dc.identifier.urihttp://hdl.handle.net/10143/128029-
dc.description.abstractObjectives This study presents results from an electronic survey among paediatric department employees, addressing employees' attitudes and use of results from a national parent experience survey carried out in 2005. Methods Electronic questionnaire survey of employees from each of the 20 paediatric departments included in the national survey, with a response rate of 87%. Results The employees had favourable opinions of user experience surveys, and the results from the national survey were well known among both managers and other personnel. User experience surveys were considered important, and 56% reported that they had implemented improvement actions addressing problems identified in the national survey. Managers reported more often than staff without managerial responsibility that the results had been informally discussed, and that the survey was useful for their own department. Department leaders were more positive to the usefulness of the survey than non-leaders. Significant differences in attitudes were found between physicians and other health personnel. Conclusion Employees in the paediatric departments were positive to user experience surveys, and the surveys have a potential to be actively used in quality improvement actions. Effects of the quality improvement initiatives should be assessed in future parent experience surveys.en
dc.language.isoenen
dc.publisherNorwegian Knowledge Centre for the Health Servicesen
dc.relation.urlhttp://qualitysafety.bmj.com/lookup/doi/10.1136/qshc.2009.034298en
dc.relation.urlhttp://www.kunnskapssenteret.no/Publikasjoner/Usefulness+of+a+national+parent+experience+survey+in+quality+improvement%3A+views+of+paediatric+department+employees.9542.cmsen
dc.subjectVDP::Medisinske Fag: 700::Helsefag: 800::Helsetjeneste- og helseadministrasjonsforskning: 806en
dc.subjectVDP::Medisinske Fag: 700::Klinisk medisinske fag: 750::Pediatri: 760en
dc.titleUsefulness of a national parent experience survey in quality improvement: views of paediatric department employeesen
dc.typeJournal articleen
dc.typepeer revieweden
dc.identifier.journalQuality and Safety in Health Careen
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